Designed for kids. Loved by families.

Guests must play safely and respectfully. Roughhousing, pushing, climbing up slides, unsafe running, and improper use of equipment are not allowed. Please follow all posted play rules and staff instructions throughout the facility.

No. Children may not be dropped off or left unattended. A parent or legal guardian must stay inside the facility while their child is playing.

Adults may enter the play areas to supervise or assist their own children when needed. However, adults are not permitted to use the play equipment for their own play or interact physically with other children. For safety, adults may not:
Go down slides with a child sitting on their lap
Use or hang from hanging, swinging, or overhead play equipment
Engage in rough play or active play intended for children
Physically assist, carry, or interact with children other than their own Adults should use the play areas only as necessary to supervise and assist their own child and must follow all posted safety rules and staff instructions.

No. For the safety and security of our young guests, adults are not permitted to enter Catch Air unless they are accompanying a child or attending an approved event or party.

Yes. We have a designated soft play area called Tiny Town, designed for toddlers and young children age 4 and under.

No. Tiny Town is intended for children age 4 and under only. Older children are not permitted in the toddler area to help keep our younger guests safe.

Catch Air is primarily designed for children ages 10 and under, with activities and play areas designed for different ages and developmental levels. Some attractions may have specific age, height, or weight requirements.

Yes. Catch Air is not a daycare. A parent or legal guardian must remain on-site and supervise their children at all times.

Some slides, inflatables, or play structures may have height, weight, or age restrictions for safety. Please follow posted signs and staff instructions.

Yes. A signed waiver is required for both children and their parent or legal guardian before entering the play area.

Yes. Socks are required for everyone entering the play areas, including children and adults. Shoes are permitted in areas outside the play area, including the entrance, dining area, hallways, and restrooms.

Yes. Adults entering carpeted, soft play, or toddler areas to supervise their children must wear socks. Shoes are permitted in areas outside the play area, including the entrance, dining area, hallways, and restrooms.

No. Shoes and bare feet are not allowed in the active play areas. Socks must be worn. Shoes are permitted in areas outside the play area, including the entrance, dining area, hallways, and restrooms.

No. Regular socks are acceptable unless otherwise posted for a specific attraction or activity.

Comfortable play clothes are recommended. Avoid loose jewelry, clothing with long cords, sharp accessories, or anything that could catch on equipment.

We use an invisible hand-stamp matching system. Upon entry, children and their parent or legal guardian receive matching invisible stamps placed just above the left wrist. Our policy is simple: families who come together leave together. Before exiting, our staff verify that the child's stamp matches the parent or legal guardian's stamp.

Our staff monitor the facility, help maintain cleanliness, and enforce safety rules. However, staff supervision is not a replacement for parent or guardian supervision.

Cleanliness is a top priority. Our play equipment and high-touch surfaces are cleaned and sanitized repeatedly throughout the day using child-friendly cleaning products. Our staff follows a comprehensive daily cleaning checklist to make sure key areas are cleaned consistently and not overlooked. In addition to routine daily cleaning, professional deep cleaning is performed regularly. Our ball pit balls are regularly cleaned and dried using an automated ball-cleaning machine designed specifically for this purpose. Hand sanitizer dispensers are also available throughout the facility. Because children are constantly touching, climbing, crawling, and playing, our cleaning process is designed to be continuous throughout the day—not just before opening or after closing.

If an injury occurs, our staff will respond promptly and assist with basic first aid using first-aid supplies available on-site. The parent or legal guardian will be notified and remains responsible for decisions regarding the child's medical care. For more serious or potentially life-threatening injuries, our staff will call 911 and assist until emergency responders arrive. We also document incidents using an incident report. When relevant and available, security camera footage may be reviewed as part of the incident review process.

Guests who have a fever, vomiting, diarrhea, a contagious illness, or other symptoms that could affect other guests should postpone their visit until they are well.

Pets are not permitted inside Catch Air. Trained service dogs are allowed in accordance with applicable laws.

No. Weapons of any kind are not permitted inside our facility, except as required by applicable law. This policy helps us maintain a safe, family-friendly environment for our guests and team members.

No. Smoking, vaping, tobacco products, and similar products are not permitted inside our facility.

No. Alcoholic beverages are not permitted inside our facility.

Guests may take photos or videos of their own family and party. Please respect the privacy of other guests and avoid intentionally photographing or recording children outside your group without permission.